COMMON INQUIRIES
Frequently Asked Questions
Answers to common questions regarding onboarding, compliance, and custom healthcare logistics setup.
How quickly can OnSide deploy a dedicated or STAT route?
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For emergency STAT requests, our dispatch desk can mobilize vetted, certified couriers within minutes. For scheduled daily routed networks or hospital system expansions, our implementation team typically designs, validates, and launches optimized routes within 7 to 14 business days.
What temperature ranges and monitoring do you maintain?
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We maintain validated environments across Ambient (15°C to 25°C), Refrigerated (2°C to 8°C), Frozen (-20°C), and Ultra-Low Cryogenic with dry ice (-80°C). Every temperature-sensitive shipment is tracked with calibrated digital dataloggers and proactive excursion notifications.
Are your couriers certified in HIPAA and OSHA protocols?
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Yes, 100% of OnSide couriers and drivers undergo mandatory annual certifications in HIPAA privacy compliance, OSHA bloodborne pathogens, DOT HazMat regulations, and specimen handling protocols. Couriers carry certified spill kits and required PPE at all times.
Can OnSide integrate with our laboratory LIMS or hospital EHR?
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Yes. Our logistics technology platform features secure API endpoints and EDI integration capabilities to connect directly with popular laboratory information management systems (LIMS), hospital enterprise resource software, and track-and-trace inventory databases.
